TOG Utilities – Privacy Policy
At TOG Utilities, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may update this policy from time to time, and we encourage you to review it regularly.
About Our Services
TOG Utilities operates as an independent energy consultancy and broker, helping businesses compare and arrange electricity and gas contracts with energy suppliers.
Our services are primarily aimed at businesses, particularly SMEs. However, we recognise that some of our clients may be sole traders or partnerships, and therefore personal data protection regulations may apply.
Personal Data We Collect
We may collect and process the following types of information:
• Your name, business name, business address, email address and telephone number
• Details about your current energy supplier, contract expiry dates, energy consumption, MPAN numbers and Gas MPRN numbers
• Information required to arrange energy contracts with suppliers
• Records of communications between you and TOG Utilities
• Website usage data such as IP address, traffic data and browsing activity
Telephone Call Recording
Telephone calls made to or from TOG Utilities may be recorded. These recordings are used for training, quality monitoring, compliance purposes and to ensure accurate contract arrangements with energy suppliers.
Why We Collect Your Information
We collect personal information in order to:
• Provide energy brokerage and consultancy services
• Arrange or transfer energy supply contracts with suppliers
• Communicate with you regarding your enquiry or services
• Improve our services and customer experience
• Comply with legal and regulatory requirements
How We Collect Information
We may collect personal information in the following ways:
• Directly from you when you contact us or request our services
• From telephone conversations with our team
• From our referral partners or marketing partners
• From publicly available sources such as company directories or online platforms
• From industry databases such as ECOES or gas industry data sources where required to process energy contracts
Data Security
We are committed to protecting your personal information and preventing unauthorised access, misuse or disclosure.
We implement appropriate technical and organisational measures to ensure your information is stored securely and accessed only by authorised personnel.
Sharing Your Information
We do not sell your personal data to third parties.
However, as part of our energy brokerage services, we may need to share relevant information with energy suppliers, utility providers, or service partners in order to arrange or manage your energy contracts.
We may also share information where required by law or regulatory authorities.
International Data Transfers
TOG Utilities operates primarily within the United Kingdom. In some cases, your data may be stored or processed outside the UK or European Economic Area (EEA) by service providers.
Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.
How Long We Keep Your Data
We retain personal information only for as long as necessary to provide our services and meet legal or regulatory requirements.
Typically:
• Client data is retained for the duration of the service agreement
• Prospect or enquiry data may be retained for up to 60 months
• Job applicant information may be retained for up to 6 months
• Employee records may be retained for up to 6 years in line with HMRC requirements
Marketing Communications
We may occasionally contact you with information about services, industry updates, or relevant business opportunities that may be of interest.
You have the right to opt out of marketing communications at any time.
We may also use website analytics tools and cookies to understand how visitors interact with our website and to improve our services.
Cookies
Our website uses cookies to improve functionality and analyse visitor behaviour. Cookies help us understand how users interact with our website but do not identify individuals personally.
You can disable cookies through your browser settings at any time.
Links to Other Websites
Our website may contain links to external websites. This Privacy Policy applies only to the TOG Utilities website, and we encourage you to review the privacy policies of any external websites you visit.
Your Data Protection Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where appropriate
• Restrict or object to certain types of data processing
• Request transfer of your personal data in certain circumstances
If you wish to exercise any of these rights, please contact us.
Contact Details
If you have any questions regarding this Privacy Policy or how we process your data, please contact us:
Email: complaints@togutilities.co.uk
Landline: 02080361031
Mobile: 07462211485
TOG Utilities
7 ROWAN LODGE 2A ST. JAMES ROAD SUTTON SM1 2BA
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in legal requirements or our business operations. Updated versions will be published on our website.
Last Updated: 2026
